Computer First Time Setup
The below steps will guide you through setting up Windows for the first time and allow our technicians to remote in and continue the setup of your new Computer.
Steps
1. Unbox and Setup Computer or Laptop (Do not connect to Wifi or Network Cable)
2. Power Computer On
3. Select Australia as your region.
4. Select US as your keyboard.
5. Select Skip when asked to add a second keyboard layout
6. Select I don’t have an Internet connection.
Internet will be connected at the end, as this will speed up the process.
7. On the next screen select Continue with limited setup.
8. When asked Who is going to use this PC type “User” into the textbox and select Next.
This is a temporary account that is removed after setup.
9. Leave the password field blank and select Next.
10. Select No on next screen
11. Select Decline on the next screen.
12. Set all options to No and click Accept.
13. You will now be on the Windows Desktop.
14. Connect to the Internet now by either connecting to your Wifi or Plugging in the Network Cable.
14. Go to the Windows Button on the bottom left of you screen and search for Edge. Click on the icon to open.
15. Once Edge is open, go to https://www.freshmethod.com.au , once on the website hover over Support and click on the Windows option located under Allow Remote Support.
16. Teamviewer will now download. Once downloaded double click and run. Follow the prompts to allow.
17. You will now see an ID and Password like the below. Please note this down and do not close Teamveiwer (otherwise we will lose access)
18. If you have an existing ticket, please now respond to that ticket with the above ID and password and we will continue to configure your new computer.
19. For a PC setup request, please use the following ticket request.